FAQ

Frequently Asked Questions (FAQ)

Welcome to the Printavis FAQ! We’ve gathered answers to some of the most common questions our customers have. If you don’t find what you’re looking for, feel free to reach out to us—we’re here to help!

1. What types of printing services do you offer?

We offer a wide range of printing services to meet all your needs, including:

  • Digital Printing

  • Direct-to-Film (DTF) Printing

  • Direct-to-Garment (DTG) Printing

  • Vehicle Wraps

  • Decals & Stickers

  • Signs

  • Embroidery

  • School Uniforms

  • Custom Apparel

  • Posters & Banners

  • Business Cards & Stationery

  • Packaging

  • Promotional Products

  • Custom Wall Art

  • Trade Show Displays

  • Flyers & Brochures

  • Flags & Retractable Banners

  • Heat Transfers

Whether it's for personal, business, or promotional use, we can create the perfect product for you.

2. How do I get a quote?

You can get a quote instantly on our website! Simply select your product, upload your design, and choose the quantities and options you need. Our system will generate an accurate quote for you. For custom orders, feel free to reach out to us directly, and we’ll provide a personalized quote.

3. What file formats do you accept for printing?

We accept a variety of file formats, including:

  • SVG (Scalable Vector Graphics)

  • PNG (Portable Network Graphics)

  • JPG (JPEG)

  • PDF (Portable Document Format)

  • EPS (Encapsulated PostScript)

For the best print quality, we recommend vector files (SVG, EPS, PDF) for logos and artwork.

4. Can I see a proof before my order is printed?

Yes! We offer a digital proof before we proceed with printing. Once we’ve received your design and details, we’ll send you a mockup to approve. We won’t print anything until you’ve confirmed everything is perfect.

5. Do you offer rush orders?

Absolutely! We understand that sometimes time is of the essence. If you need your order in a hurry, we offer rush services. Simply select the "Rush Order" option during checkout, and we’ll prioritize your order to get it to you as quickly as possible.

6. How long will it take to complete my order?

Our typical turnaround time is between 3-7 business days, depending on the complexity of your order. Rush orders are processed faster, while large or custom orders may take a little longer. Once your order ships, we’ll send you tracking details.

7. Can you help with custom design work?

Yes! We offer design services to help bring your ideas to life. If you don’t have a design ready, our team can work with you to create a custom design that perfectly suits your needs. Contact us to learn more about our design services and pricing.

8. What types of payment do you accept?

We accept a wide variety of payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank Transfers

  • Apple Pay / Google Pay

9. Do you offer discounts for bulk orders?

Yes! We offer bulk discounts for larger orders. The more you order, the more you save. Contact us for a custom quote, and we’ll be happy to offer you the best pricing based on the size and scope of your order.

10. Can I track my order?

Yes! Once your order has shipped, we’ll send you an email with tracking information so you can monitor its progress.

11. What if I’m not happy with my order?

Customer satisfaction is our top priority. If you’re not completely satisfied with your order, please contact us within 7 days of receiving it. We’ll work with you to make it right—whether it’s a reprint, refund, or other solution.

12. Do you offer international shipping?

Yes! We offer worldwide shipping. Shipping fees and times vary depending on your location. Contact us for more details on international orders.

13. Can I get a refund?

Refunds are offered on a case-by-case basis. If there is an issue with your order, we’ll work with you to find a solution. If the error is on our part, we’ll offer a reprint, replacement, or refund. If you simply change your mind, refunds are not available once the printing process has begun.

14. Do you offer any financing options?

Yes! We offer flexible financing options to help you manage your order payments. Whether you need funds for a large bulk order or to cover marketing costs, we can work with you to find a solution. Contact us for more information on our financing options.

15. How do I get started with Printavis?

Getting started is easy! Simply visit our website, browse our products, and place your order. If you need any assistance or have questions, our friendly customer service team is ready to help. We’re here to guide you every step of the way.

If you have any other questions or need assistance, don’t hesitate to reach out to us! Our customer service team is always ready to help.

Custom Quote